Refund & Cancellation Policy

At Nila, customer satisfaction is our priority. We follow a fair and transparent refund & cancellation policy.

1. Cancellations

• Orders can be cancelled before they are shipped.

• Once shipped, the order cannot be cancelled or recalled.

2. Returns & Replacements

Due to the perishable and consumable nature of our products, returns are not accepted unless:

• The product is delivered damaged.

• The wrong product is delivered.

• The product is expired upon delivery.

Note: Photographic proof is required within 48 hours of delivery.

3. Refunds

• Approved refunds will be processed to your original payment method within 5–7 business days.

• For COD orders, refunds may be issued via bank transfer.

4. Exchange

• Exchanges are only provided in the case of incorrect or damaged products.

5. How to Initiate a Return/Refund

Contact us at nilacoffee8@gmail.com with:

• Order ID

• Issue description

• Clear product photos