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Refund & Cancellation Policy

At Nila, customer satisfaction is our priority. We follow a fair and transparent refund & cancellation policy.

1. Cancellations

  • Orders can be cancelled before they are shipped.

  • Once shipped, the order cannot be cancelled or recalled.

2. Returns & Replacements

Due to the perishable and consumable nature of our products, returns are not accepted unless:

  • The product is delivered damaged.

  • The wrong product is delivered.

  • The product is expired upon delivery.

Note: Photographic proof is required within 48 hours of delivery.

3. Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • For COD orders, refunds may be issued via bank transfer.

4. Exchange

  • Exchanges are only provided in the case of incorrect or damaged products.

5. How to Initiate a Return/Refund

Contact us at nilacoffee8@gmail.com with:

  • Order ID

  • Issue description

  • Clear product photos

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